Is the 2023 BMW 530i still available for a test drive this weekend?
37 sec ago
Robert Cook
Customer
Sounds good — I'll see you Saturday at 11. Thanks for holding it for me.
2:14 PM
Berald Jones1
Customer
Missed call — no voicemail left
Yesterday
Marcus Webb
Automation
Service reminder: your lease ends in 45 days. Let's talk about your options.
Mon
Priya Anand
Sales
Congrats again on the Defender! I've emailed your finance paperwork over.
Jun 12
R2 leading icon = last ACTIVITY/CHANNEL type (text=comment · call=phone · email=envelope), WHITE by default; a MISSED call is the only colored case (red phone-slash, e.g. Berald Jones). Actor word (Customer/Sales/Automation/DAISI) + direction arrow (incoming ↙ / outgoing ↗) follow. Independent axes: selected (row 2, gray-07 .is-selected) · unread (leading blue-01 dot + blue .sb-marker count) · fully-read. .sb-statusdd footer left (with caret) + time bottom-anchored right.Each row carries the customer name, the customer status pill, channel/actor-type iconography, a generalized actor — Customer, Dealer, DAISI or Automation, never a proper name — a snippet of the last relevant message, and a timestamp of the last call, text or email in either direction, anchored consistently in the row.A blue dot marks an unread thread. The numeric badge counts unread incoming activities only — call, SMS and email — and excludes logs and every other non-incoming type. The unread dot is deliberately distinct from the customer-status color cues so the two are never confused.